We bought 4 charms and two bracelets for Christmas. They came wrapped in the cutest packaging but one charm came damaged. I contacted customer service through email and they immediately shipped a new charm and included a special additional charm free of charge. I was super impressed with the turn around time to reship especially with it being the holidays. My girls LOVE their new charms and bracelets! We will be buying more charms for birthdays very soon!
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