I bought a charm and gift card for my grand daughter’s birthday in August. The items are lost in a UPS facility in Seattle. I realize shipping is not your fault, but this has been frustrating. Otherwise we all love our charms!
As you can understand UPS delays are outside of our control. We appreciate your patience and see that the package is scheduled for delivery. If you have any additional issues, please email us at firstname.lastname@example.org so we can help.