See our Product Care tips here so your products can live their best life!

All of our charms and charm jewelry have a 1-year warranty, which means we’ll replace the damaged item within a year from the time of purchase. Email customerservice@charmit.com with your order number, a photo of the damaged item, and shipping address (NO P.O. Boxes and US only) for us to review.  We can only issue a replacement if the item was purchased directly through our website. If it was purchased in store with one of our wholesale partners, you must contact the store so they can replace the damaged item for you. 

All materials are listed within the product details of each item. Safety is our number one commitment!  See our safety statement here.

All measurements are included in the product details of each item with charms being approximately 1”.

Watch our video tutorial here! 

We recommend wearing up to 5 charms at a time with ample space between each charm to avoid the charms from rubbing and causing damage.   

We are unable to provide in-stock dates, but be sure to click on the “Notify Me When Available” link within the product details of each out-of-stock item to receive in-stock notifications.  We also suggest that you sign up for the CHARM IT! newsletter to receive emails about the latest launches, promotions, and back-in-stock announcements.

We do not have a retail catalog.  You can view the entire assortment on charmit.com as well as make a wish list of your favorite items by creating an account. 

Charms are designed and available in either silver or gold (not both) and are meant to be mixed and matched! 

We offer $6 shipping (UPS Ground) on orders $25+ and Free Shipping (UPS Ground) on orders $55+.  The order total must reach the minimum amount after any applied promotions to be eligible.  Shipping promotions exclude AK & HI. 

Allow at least 5 – 6 business days for order processing (regardless of expedited shipping method selected) prior to getting released to UPS.  We ship UPS exclusively from our warehouse in NJ and depending upon your location the order could take 1 – 5 UPS Ground Shipping days once is in transit.  Please see UPS Ground Shipping map to determine your shipping zone from our NJ: https://www.ups.com/maps/?loc=en_US

While we love and appreciate your enthusiasm to receive your package as soon as possible, we are unable to accommodate any requests to rush processing times.  All orders are subject to 5 -  6 business days for order processing regardless of shipping method selected. 

Unfortunately we are unable to make any changes to an order after it is placed; however, we can cancel the order and issue a refund for you to replace with your edits if the order has not been released to our warehouse yet.  Email us customerservice@charmit.com with your order # and request ASAP.

Orders are eligible for cancellation if they have not yet been released to the warehouse.  Please email us your order # and request to customerservice@charmit.com.

From our experience, checkout issues are typically related to the web browser being used. So if you’re having some technical difficulties, the first step is to upgrade to the latest version of one of the following browsers:

• Google Chrome

• Mozilla Firefox

• Apple Safari

If you still experience an issue, please take a screenshot of your error message and email us that along with the type of device and browser you are using to customerservice@charmit.com so we can troubleshoot.

We currently only ship within the US, but you can find CHARM IT! in Canada at all Mastermind Toys locations. 

Yes, we love wholesale accounts!   If you havea brick & mortarretail location(s), see our wholesale application and guidelines here.  For all other questions, please contact us at: customerservice@charmit.com. 

Please see our Shipping Policy here for details.

Flat rate UPS Ground shipping on orders up to $24 is $9. We offer $6 shipping (UPS Ground) on orders $25+ and Free Shipping (UPS Ground) on orders $55+.  The order total must reach the minimum amount after any applied promotions to be eligible.  Shipping promotions exclude AK & HI. 

Yes, expedited shipping options are available at check out.  Note that all orders are subject to at least 5 – 6 business days for processing (regardless of expedited shipping method selected) prior to getting released to UPS for shipping. 

Contact our customer service team at customerservice@charmit.com with your name, order number and updated shipping address ASAP.   We will update your shipping information in the case that your order has not yet been released to the warehouse yet.

You will receive an automated confirmation email once the order is placed.  Once the order ships you will receive an email with UPS tracking information.  Please check your junk folder if these emails are not received.  Reach out to customerservice@charmit.com to request an email resend.

Allow at least 5 – 6 business days for order processing (regardless of expedited shipping method selected) prior to getting released to UPS.  We ship UPS exclusively from our warehouse in NJ and depending upon your location the order could take 1 – 5 UPS Ground Shipping days once is in transit.  Please see UPS Ground Shipping map to determine your shipping zone from our NJ: https://www.ups.com/maps/?loc=en_US

Email us at customerservice@charmit.com with a description of the items missing from your order and your order number within 48 hours of order delivery for us to review.

Sometimes UPS marks packages as delivered before it makes it to your doorstep, please allow an additional one to two business days for delivery.  Be sure to also check the entire premise of your home and ask neighbors if they received your package in error.  If you still have not received it after the above, please email us at customerservice@charmit.com.

If your package bounces back it may be a result of an invalid/incorrect or P.O. Box address provided at the time of order placement.  In these cases, we will issue a refund for the merchandise only to the original form of payment. 

Please visit our Return Policy here to see if your item is eligible