SITE & PRIVACY POLICIES

PRIVACY POLICY

Commitment to Privacy

Your privacy is important to us. We value your business and are committed to responsibly handling your personal information. This Privacy Policy describes how CHARM IT!, a division of High IntenCity, Inc., collects, uses, and protects your information when you visit our website or make a purchase.

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

 

Information We Collect

This notice applies to all the information we collect or that is submitted to our website.

 

We may collect personal information such as your name, recipient’s name, email address, postal address, phone number, and payment details when you visit CharmIt.com to make a purchase or create an account.

 

We also collect technical information such as your browser type, IP address, and device information to improve site performance and security.

 

We do not sell or rent your personal information to third parties for their own marketing purposes.

 

Browser Privacy and Cookies

You need to have cookies enabled to use our site. Cookies help us provide you with a better shopping experience by remembering items in your shopping cart and saving preferences for future visits. We do not use cookies to track your activity once you leave our site.

 

Cookie & Tracking Technologies Disclosure

We use cookies and similar tracking technologies to provide the best shopping experience, analyze site traffic, personalize content, and deliver relevant advertising.

 

What Are Cookies

Cookies are small text files placed on your device by your browser when you visit a website. They help websites function efficiently and provide information to site owners. Some cookies are essential for our site to operate, while others help us understand how visitors interact with our site so we can improve it over time.

 

How We Use Cookies

We use both first-party cookies (set by CHARM IT!) and third-party cookies (set by our partners, like Shopify, Google, and Meta) for the following purposes:

 

    1. Essential (Necessary) Cookies

     Required for basic functions such as adding items to your cart, completing checkout, and maintaining security.

    Examples: localization, cart_currency, _shopify_essential, _tracking_consent, cart, keep_alive, _shop_app_essential.

     

    2. Functional Cookies

    Enhance site performance and customization.

    Examples: X-AB (Adobe Analytics), _scid (Snapchat Pixel).

     

    3. Analytics & Performance Cookies

    Help us understand how visitors use our website and improve navigation and experience.

    Examples: _shopify_y, _shopify_s (Shopify Analytics), _ga, ga* (Google Analytics), soundestID, omnisendSessionID, omnisendShopifyCart (Omnisend), page-views, _ScCbts, _ps_session, _ps_site_visit, _scsrid_r.

     

    4. Advertising & Marketing Cookies

    Enable relevant ads and measure campaign effectiveness.

    Examples: _fbp (Meta Pixel), _gcl_au, _gcl_ls (Google Ads), _pin_unauth (Pinterest), _ttp and related TikTok cookies, _scid_r.

     

    5. Personalization & Other Cookies

    Support personalized experiences and site optimization.

    Examples: rbrCartItems, cartbot_data_cart, rbrDiscountData, lb-upsell-setup, lb-upsell-userType, lb-upsell-setupFetchedAt, u_sclid, u_sclid_r, u_scsid, u_scsid_r, topicsLastReferenceTime, ps_subscriber_classification_session, getItem, setItem, removeItem, clear, length, key.

     

    How You Can Manage Cookies

     You can control or delete cookies at any time through your browser settings.

    Instructions for managing cookies in common browsers:

    If you disable certain cookies, some parts of our website (like the shopping cart or checkout) may not function properly.

     

    Changes to This Cookie Policy

    We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements.

     

    Marketing & Communications

    When you sign up through our email pop-up form, footer form, or at checkout, you consent to receive marketing communications from us, including emails about promotions, new products, and updates.

     

    You can opt out at any time by clicking the “unsubscribe” link at the bottom of our emails.

     

    We will never sell or rent your contact information to third parties for their own marketing purposes.

     

    Security

    We are committed to your security online. Any sensitive information is gathered through Secure Socket Layer (SSL) 128-bit encryption to protect your data.

     

    We do not store your credit-card information on our servers.

     

    Accessibility Statement

    CHARM IT! is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

     

    We aim to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) and the Americans with Disabilities Act (ADA).

     

    If you experience any difficulty accessing our site, please contact us at customerservice@charmit.com, and we’ll do our best to assist you or provide the information in an alternative format.

     

    Third-Party Services Disclosure

    We share information with trusted third-party service providers who help us operate our business, process your orders, and deliver a smooth shopping experience. These partners only receive the information necessary to perform their specific functions and are required to handle your data securely and in accordance with applicable privacy laws.

     

    E-Commerce Platform

    Our online store and checkout are hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and manage transactions.

     

    Your personal information is stored through Shopify’s data storage, databases, and the Shopify application, protected by secure servers and firewalls.

     

    Learn more: Shopify Privacy Policy

     

    Payment Processors

    We use secure payment providers including Shopify Payments, PayPal, Apple Pay, Google Pay, [1] and major credit-card companies.

     

    These services process your payment information directly and do not share full payment details with us.

     

    Email Marketing & SMS Providers

    We partner with Omnisend and Postscript to send marketing emails and text messages such as promotions, order updates, and abandoned-cart reminders. These partners may collect contact and engagement data to help us improve communication relevance and performance.

     

    Analytics & Advertising Partners

    To understand site traffic and improve marketing effectiveness, we use Google Analytics, Meta (Facebook/Instagram), Pinterest, TikTok, and Microsoft Clarity.

     

    These tools may collect anonymized data about your interactions with our website and ads. You can review or adjust your privacy preferences through each platform’s privacy settings:

     

     

    Fulfillment & Logistics Partners

    We work with trusted third-party warehouse and shipping providers to store, pack, and deliver your orders. They receive limited order information—such as your name, shipping address, and contact details—solely to fulfill and deliver your purchase.

     

    Reviews & User Content

    We use Judge.me to collect and display verified customer reviews. When you submit a review, your name, rating, and comments may appear publicly on our product pages.

     

    Learn more: Judge.me Privacy Policy

     

    Data Sharing and Protection

    All third-party partners are carefully selected to ensure they provide adequate levels of data protection.

     

    They are prohibited from using your data for purposes other than providing contracted services to CHARM IT! and are bound by confidentiality and data-protection obligations.

     

    Children’s Privacy (COPPA Clarity)

    We do not knowingly collect personal information from children under 13 years of age.

     

    If we become aware that we have inadvertently received such information without parental consent, we will delete it promptly.

     

    We comply with the Children’s Online Privacy Protection Act (COPPA) and encourage parents or guardians to contact us at customerservice@charmit.com if they believe their child has provided personal information to us.

     

    SMS Privacy Policy

    1. Information we collect

    When you opt in to receive SMS messages from CHARM IT!, we may collect the following personal information:

    • Your mobile phone number
    • Your name — if provided
    • Any information you provide in your message responses
    • Message delivery and interaction data — timestamps, status, etc.

     

    2. How we collect your information

    We collect information directly from you when:

    • You enter your phone number into a web form
    • You interact with our customer support via SMS
    • You opt in through a purchase or registration form

     

    3. How we use SMS information

    We use your SMS data to:

    • Send transactional or account-related messages — order updates, appointment reminders, etc.
    • Send promotional or marketing messages only with prior consent
    • Respond to your inquiries or support requests
    • Analyze message delivery and engagement to improve our services

     

    4. Sharing your information

    CHARM IT! does not sell or share your SMS opt-in data with third parties for their marketing purposes.

    We may share your information with trusted service providers who help us deliver our SMS messaging services, such as:

    • SMS gateway providers
    • Phone carriers
    • Customer support platforms

    These vendors are contractually obligated to keep your information secure and only use it to provide services to CHARM IT!.

     

    5. Your choices and rights

    You can opt out of SMS messages at any time by replying “STOP” to any message. After you opt out, you will no longer receive text messages from us unless you opt in again.

    To request access to or deletion of your SMS-related data, please contact us at customerservice@charmit.com.

     

    6. Data security and retention

    We implement reasonable technical and organizational measures to protect your personal data. SMS data is retained only as long as necessary to fulfill the purposes outlined above or to comply with legal requirements.

     

    7. SMS abandoned cart disclosure

    The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

     

    8. Changes to this policy

    We may update this SMS privacy policy periodically. If we make material changes, we’ll notify you via SMS. Continued use of our SMS service indicates your acceptance of the revised policy.

     

    Contact Us

    If you have questions about this Privacy Policy or how your data is handled, please contact us at:

    High IntenCity, Inc. / CHARM IT!

    22-08 Route 208 South, Suite 9

    Fair Lawn, NJ 07410

    customerservice@charmit.com



    SITE USAGE POLICY

    SITE USAGE POLICY & TERMS OF USE

    Welcome to CHARM IT!, a division of High IntenCity, Inc. Please review the following terms, conditions, and policies carefully.

    Your use of this Site constitutes your acceptance of, and agreement to be bound by, these Terms of Use.

    CHARM IT! reserves the right, at any time, to modify, alter, or update our Site, policies, and these Terms of Use.

     

    Transactions

    Before we accept and process an order, we may request that you provide additional information.

    We explicitly reserve the right, at any time, to accept or decline an order, or any portion thereof, even after receipt of an order confirmation or credit card charge.

    We also reserve the right to cancel an order by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the order we canceled:

    • Your order is flagged by our security systems as an unusual order or one susceptible to fraud.
    • The product is not available or in stock.
    • Your billing information is incorrect or not verifiable.
    • We could not deliver to the shipping address provided.
    • We believe that you are a reseller.
    • There was an error in the price or other details displayed on the site.
    • Due to an event outside our control.

     

    Order Questions or Changes

    We are unable to edit any orders once they are placed. If you have questions about changing an order, you must contact us within 24 hours of order placement at customerservice@charmit.com so we can advise.

     

    Inaccuracies

    Prices and availability of products are subject to change without notice.

     

    Errors will be corrected where discovered, and we reserve the right to revoke any stated offer or order in order to correct any errors, inaccuracies, or omissions.

     

    Prices & Tax

    All prices are subject to change without notice.

     

    All items purchased or shipped to addresses in New Jersey are subject to 7% New Jersey sales tax.

     

    Age Policy

    The safety of minors is very important to us.

     

    CHARM IT! does not knowingly collect information from persons under 18 years of age without parental consent.

     

    If you are under 18, please ask a parent or guardian for assistance before using this Site or making a purchase.

     

    Privacy

    High IntenCity ensures that the personal information you submit to us is handled in a safe, secure, and responsible manner.

     

    Please review our Privacy Policy, which identifies how we collect, use, and protect your personal information.

     

    User-Generated Content (UGC) / Reviews / Social Sharing

    By submitting product reviews, photos, or other content (“User Content”) to our website, social channels, or tagging us on social media (e.g., using branded hashtags), you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, adapt, publish, and display such content in any media for marketing or promotional purposes.

     

    We reserve the right to monitor, edit, or remove any User Content at our discretion if we believe it violates these Terms, contains inappropriate material, infringes on intellectual property rights, or is otherwise objectionable.

     

    You represent and warrant that you own or control all rights to the User Content you post and that our use of it will not infringe on any third-party rights.

     

    Intellectual Property Rights

    All content on this website—including, but not limited to, site design, text, graphics, photographs, images, logos, audio clips, software, icons, downloads, product descriptions, and other digital assets—is the property of High IntenCity, Inc. d/b/a CHARM IT! and is protected by United States and international copyright and trademark laws.

     

    Applicable law also protects the domain names ShopHighIntenCity.com, ShopCharm-It.com, ShopHighIntenSity.com, and any other domains owned by High IntenCity, Inc.

     

    All trademarks, logos, and trade names appearing on this website are proprietary to High IntenCity, CHARM IT!, or to other respective owners who have granted permission for their use.

     

    You may not copy, reproduce, republish, distribute, sell, resell, or exploit any portion of the site or its content for commercial purposes without our express written consent.

     

    Automated data extraction methods—such as scraping, crawling, or use of bots—are strictly prohibited.

     

    Misuse of our intellectual property or digital assets may result in termination of site access and legal action.

     

    Content Use

    High IntenCity grants permission to electronically copy and print portions of the Site for the sole purpose of placing an order or for use as a shopping reference.

     

    Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance of the content of this Site, is strictly prohibited and may result in prosecution to the fullest extent of the law.

     

    Product Images & Color Disclaimer

    Each product image on our Site is a representation of the actual product.

     

    We make every effort to display products as accurately as possible, but we cannot guarantee that your device’s display will render colors or details precisely as they appear in person.

     

    Your Account

    If you use this Site, you are responsible for maintaining the confidentiality of your account and password and agree to accept responsibility for all activities that occur under your account or password.

     

    We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

     

    External Links

    This Site may contain links to websites other than our own.

     

    High IntenCity and CHARM IT! do not assume responsibility for the content or privacy practices of third-party sites.

     

    These websites are independent from us, and any access or use of them is at your own risk.

     

    Member Policy

    As a member of High IntenCity, you are required to follow all policies and procedures as stated in this Site Usage Agreement.

     

    These policies are subject to change without notice.

     

    Governing Law & Limitation of Liability

    This website is provided on an “as is” and “as available” basis.

     

    High IntenCity, its officers, directors, employees, and third-party agents do not warrant that the operation of this Site will be uninterrupted or error-free.

     

    To the fullest extent permitted by law, High IntenCity d/b/a CHARM IT! and its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use or inability to use this Site, or any products purchased through it.

     

    This includes, but is not limited o, damages for loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages.

     

    Our total liability for any claim related to your use of the Site or purchase of products shall not exceed the total amount you paid for the product in question.

     

    These Terms and any disputes arising from or relating to your use of this Site shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.

     

    You agree that any legal action or proceeding between you and CHARM IT! shall be brought exclusively in the state or federal courts located in Fair Lawn, New Jersey, and you hereby consent to the personal jurisdiction of those courts.

     

    Updates to Terms & Conditions

     We may update or modify these Terms of Use at any time to reflect changes in our business practices, website functionality, or applicable laws.

     

    Any updates will be posted on this page with a revised “Last Updated” date.

     

    Continued use of our Site after such updates constitutes your acceptance of the revised Terms.

     

    Contact Information

    High IntenCity, Inc.

    22-08 Route 208 South, Suite 9

    Fair Lawn, NJ 07410

    customerservice@charmit.com

     

    For SMS/MMS mobile message marketing program terms and conditions click here.