Shipping

SHIPPING INFO

ShopCharm-It.com offers shipping via United Parcel Service (UPS).  Delivery time is based on the shipping method selected at checkout. Shipping is available within the 50 United States only at this time. We can not ship to PO Boxes.

Allow at least 4-5 business days for processing on all orders including those placed with expedited shipping prior to being release to carrier.  Orders will arrive based on the transit time of the selected service.  Delivery times are based on orders placed between Monday – Friday.  All orders process and ship Monday-Friday excluding Saturday, Sunday and all US federal holidays.

Current shipping promotion:  Order value must be $20 AFTER any promotions or discounts to qualify for $6 UPS Ground shipping. Order value must be $50 AFTER any promotions or discounts to qualify for FREE UPS Ground shipping. Excludes gift cards and only valid on orders within the 48 contiguous states (excludes AK & HI).

ShopCharm-It.com will email you an order confirmation. You will also receive a shipping confirmation email, which will include the tracking # associated with your shipment.

If package arrives damaged, you must notify us at customerservice@charmit.com  within 48 hours of arrival.

In the rare event that your order never arrives, we must receive notification via email, within fifteen (15) days of order placement.

RETURNS

If you are not satisfied with your purchase, you may return it for store credit only for the amount of the purchase, excluding the original shipping cost and any return postage required. The store credit issued is valid for ninety (90) days.

All items returned must be received in their original condition, including the original packaging, in order to qualify for store credit.

 

Return Timeframe:

Returns must be post-marked within 14 days of the delivery date.

 

Obtaining an RA# & Return Shipping Address:   

In order to return an item(s), you must email your request to customerservice@charmit.com for a Return Authorization Number (RA#) along with Return Shipping Address. Items returned without a valid RA# will not be issued store credit.

1. Obtain an RA# & Return Shipping Address  (See obtaining an RA# section above)

2. Securely pack item(s) along with a copy of the packing slip and RA#. The RA# must be listed on the outside of the package in addition to the enclosed packing slip. We are unable to process the return without a valid RA#.

3. Ship the item(s) back to the return shipping address provided with the RA#

Customer Service will email your store credit information. You are able to access any store credit information through your ShopCharm-It.com account.

Return shipping charges are the responsibility of the customer. We are not responsible for any packages lost in shipping. To safeguard your return, we advise you to obtain a tracking number and package insurance.

1. Items damaged in shipment are exceptions to the original condition terms.
2. Sale and Clearance items are not subject to return.

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