Our order arrived so quickly, which was unexpected in this busy shopping and shipping season. One of our charms had a small defect and after emailing an explanation of the issue and pictures, a replacement was immediately sent. We love our charms and bracelets but love the customer service even more! We will be back again and again.
Thank you for the incredible review of CHARM IT!. We love hearing from happy customers!
Daughter loves it!
Thanks for charming your daughter! We are so happy she loves It!
When I received the bracelets and charms, I purchased for my 2 granddaughters, I was very pleased with the quality of the items. However, when I requested an additional collectors guide via email, the response was that it was not possible. How disappointing, you could not mail me an additional guide since I only received 1 and these gifts were for 2 children who would each like to have their own copy. This was poor customer service.
Sincerely, Lisa Madsen
We are sorry to hear that you are disappointed that we were unable to send a collector's guide separately from your order. Unfortunately, it is not q request we can accommodate, but you can download a second copy here: https://charmit.com/pages/charm-it-collection-guide
All the best,
Team CHARM IIT!
Thanks for letting us know how much you like the Christmas bracelet!
It’s a little small
This bracelet is 6' long as provided in the product details with a slight stretch. If you have any questions for us, please don't hesitate to reach out to firstname.lastname@example.org.